Our customers' satisfaction is our number one priority.

We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging cannot be accounted for.

Please note that customers will be responsible for shipping costs.

Any returns must be in the original packaging with proof of purchase.

Once payment has been made, no changes are possible. If you would like to add products, we recommend placing a new order.

First check your spam or unwanted emails. If you cannot find the confirmation, contact us at sav@soha.fr We will help you resolve the problem and send you the order confirmation.

Yes, we ship worldwide. Shipping costs will be added during checkout depending on the shipping method you choose and your destination.

Since we ship from France, for all
international orders, delivery costs added at checkout do not include any customs duties and taxes, which may be applied by the customs of the country of origin of the order. Responsibility for any customs duties, foreign taxes or other charges that may be imposed will remain with the customer.

We are unable to make exchanges.
You can return the item to us and place a new order for the desired item.

Yes, you can return your order within 14 days
following its receipt, provided that:

• Items are not worn.
• The items are not damaged.
• Tags are attached

Returns are made by creating a return ticket to the address [XXXX].