No, a Soha account is not required to place an order. You can
choose to proceed as a guest or register as a customer.

You can request a new password on the login page. If you do not receive an email to reset your password, please contact us at xxx. A member of our team will help you resolve the issue.

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Yes, we offer full and partial refunds.

Please inquire for more information about our Refund policy.

For deliveries in France, we offer the services of Mondial Relay and La Poste. For international deliveries we use DHL. Delivery costs are calculated during checkout based on the shipping method you choose and your destination. You will be able to select your preferred delivery method during the ordering process.

Yes, we ship worldwide. Shipping costs will be added during checkout depending on the shipping method you choose and your destination.

Since we ship from France, for all
international orders, delivery costs added at checkout do not include any customs duties and taxes, which may be applied by the customs of the country of origin of the order. Responsibility for any customs duties, foreign taxes or other charges that may be imposed will remain with the customer.

Delivery time depends on the shipping location. In France, allow 2 to 3 working days for delivery. For international deliveries, it may take 7 to 16 days. You will receive a tracking number by email as soon as your order is shipped

We are unable to make exchanges.
You can return the item to us and place a new order for the desired item.

Yes, you can return your order within 14 days
following its receipt, provided that:

• Items are not worn.
• The items are not damaged.
• Tags are attached

Returns are made by creating a return ticket to the address [XXXX].

After receiving your return, we will check whether the
return criteria are met. If this is the case, your refund will be made within 14 days.

Please note that Soha reserves the right not to issue a refund if any of the conditions are not met.
respected.

Soha does not cover return costs and the responsibility for the return lies with the customer. We recommend using a trackable service to return your package, as Soha is not responsible for lost or stolen packages.