DELIVERY

Delivery means the transfer to the Customer of physical possession of the Item(s) (the “Delivery”). The risk of loss or damage to the Item(s) is transferred to the Customer at the time of Delivery.

Delivery Methods

When confirming their Order, the Customer is offered several Delivery options, namely:

• Home delivery by Colissimo services.
• Delivery to a relay point via Mondial Relay.
• International delivery by Chronopost

Delivery costs

The Delivery costs applicable to the Order are determined based on the location and method of delivery chosen by the Customer when confirming their Order. These Delivery costs are mentioned at the time of the Order.

Delivery times

Delivery times are provided for informational purposes only and may vary. Packages are generally shipped within 48 hours. Here are the estimated delivery times once the package is picked up by the carrier.

• Delivery via Mondial Relay: 3 working days following collection.
• Delivery via Colissimo: 2 working days following collection.

SOHA SAS delivers Orders within the timeframes mentioned at the time of the Order, and no later than thirty days after validation of the Order. SOHA SAS cannot be held responsible for any delay in delivery that is not its fault or justified by a Force Majeure Event (as defined below).

In the event that the Delivery time is exceeded, the Customer may write to sav@soha-collection.com to request the status of the Delivery and agree on a reasonable additional Delivery time. If the Customer has not received his Order at the end of this new reasonable delivery time, he may cancel the sale by writing to sav@soha-collection.com and obtain within a maximum period of 14 (fourteen) days the reimbursement of all sums paid during the Order, via the payment method used when placing the Order.

If the Order has already been shipped at the time of cancellation of the sale, the Customer must return it to SOHA SAS for a refund. To do so, the Customer must write to sav@soha-collection.com upon receipt of their order, specifying their first name, last name, and order number to obtain a prepaid return label. The Items must be returned in their original packaging, new, unworn, unwashed, and with the labels intact and attached. SOHA SAS cannot be held responsible for any harmful consequences resulting from a delay in delivery.

Only the reimbursement of the sums paid on the occasion of the Order by SOHA SAS is possible, to the exclusion of any other form of compensation.

RETURN & REFUND

Any non-professional consumer has a right of withdrawal, without having to provide reasons or pay penalties.

The Customer has a period of 14 (fourteen) calendar days from the day after Delivery to indicate that he wishes to exercise his right of withdrawal. Beyond the said period of 14 (fourteen) days, the sale is firm and final and no returns are possible.

If this 14-day period expires on a Saturday, Sunday, or a public holiday, it is extended until the next working day. For example, if the goods are received on January 10, the withdrawal period runs from January 11 to 24 inclusive. Therefore, withdrawal is no longer possible from the 25th. If the 24th falls on a Saturday, the period runs until Monday, the 26th.

Sale items, unique pieces, and custom-made pieces are excluded from the return policy.

Return Request Process

To initiate a return request, the customer must

1. Log in to your account on the website or enter the address used during the purchase if no account has been created.
2. A code will be sent to the customer to access their account and orders. From their account, they will have access to the item(s) they wish to return. They can then click "Request Return" to begin the process.
3. Once the return request is submitted and approved, a return label will be sent to the customer.

Return Terms and Conditions

It is the Customer's responsibility to ship the Items no later than 14 days after receipt of the order, the delivery date being the date of delivery. The Item(s) must be returned in their original packaging, new and unworn, unwashed and with the tags intact and attached. Return shipping costs are the responsibility of the Customer. Reimbursement is provided that SOHA SAS has been able to recover the Items initially delivered.

Refunds are issued in euros. Any additional costs related to foreign currency conversion are the responsibility of the customer. This return and refund procedure excludes any exchanges.

Compliance control

Before initiating a refund, we perform a conformity check on returned items. Products must be returned in their original, unused condition, in perfect condition, intact, complete (original packaging, accessories, etc.), clean, and in a condition suitable for sale. We reserve the right to reject any returned product showing signs of wear, or having been used or modified from its original condition in any way.