DELIVERY

Delivery means the transfer to the Customer of physical possession of the Item(s) (the “Delivery”). The risk of loss or deterioration of the Item(s) is transferred to the Customer at the time of Delivery.

Delivery Methods

When validating their Order, the Customer is offered several Delivery options, namely:

• Home delivery by Colissimo services.
• Delivery to a relay point via Mondial Relay.
• International delivery by Chronopost

Shipping cost

The Delivery costs applicable to the Order are determined based on the location and delivery method chosen by the Customer at the time of validation of their Order. These Delivery costs are mentioned at the time of the Order.

Delivery delay

Delivery times are given for information purposes only and may vary. Generally, packages are shipped within 48 hours. Here are the estimated delivery times once the package is picked up by the carrier.

• Delivery via Mondial Relay: 3 working days following collection.
• Delivery via Colissimo: 2 working days following collection.

SOHA SAS delivers Orders within the deadlines mentioned at the time of the Order, and no later than thirty days after validation of the Order. SOHA SAS cannot be held responsible for any delay in delivery which is not its fault or justified by a Force Majeure Event (as defined below).

If the Delivery time is exceeded, the Customer may write to sav@soha-collection.com to request the status of the Delivery and agree on a reasonable additional Delivery time. If the Customer has not received his Order at the end of this new reasonable delivery period, he may denounce the sale by writing to sav@soha-collection.com and obtain within a maximum period of 14 (fourteen) days the reimbursement of all sums paid at the time of the Order, via the payment method used during the Order.

If the Order had already been shipped at the time of termination of the sale, the Customer must return it to SOHA SAS to be reimbursed. To do this, the Customer writes to sav@soha-collection.com upon receipt of their order, specifying their last name, first name, order number to obtain a prepaid return label. The Items must be returned in their original packaging, new, unworn, unwashed and with labels intact and attached. SOHA SAS cannot be held responsible for any harmful consequences resulting from a delay in delivery.

Only the reimbursement of the sums paid during the Order by SOHA SAS is possible, to the exclusion of any other form of compensation.

RETURN & REFUND

Any non-professional consumer has a right of withdrawal, without having to provide reasons or pay penalties.

The Customer has a period of 14 (fourteen) calendar days from the day after Delivery to indicate that he wishes to use his right of withdrawal. Beyond the said period of 14 (fourteen) days, the sale is firm and final and no returns are possible.

If this 14-day period expires on a Saturday, Sunday or public holiday, it is extended until the first following working day. For example, if you receive the goods on January 10, the withdrawal period runs from January 11 to 24 inclusive. From the 25th, withdrawal is no longer possible. If the 24th is a Saturday, the deadline runs until Monday the 26th.

Sale items, unique pieces, and custom-made pieces are excluded from the return policy.

Return request process

To initiate a return request, the customer must

1. Log in to your account on the website or enter the address used during the purchase if no account has been created.
2. A code will be sent to them to access their account and their orders. From his account, he will have access to the item (or items) he wishes to return. Then he can click on “return request” to initiate the process.
3. Once the return request has been submitted and approved, a return label will be sent to the customer.

Return terms and conditions

It is the Customer's responsibility to ship the Items no later than 14 days following receipt of the order, the delivery date being taken as proof. The Item(s) must be returned in their original packaging, new and unworn, unwashed and with labels intact and attached. Return costs are the responsibility of the Customer. Reimbursement is provided provided that SOHA SAS has been able to recover the Items initially delivered.

Reimbursements are made in Euro. Any additional costs linked to possible costs of converting a foreign currency are the responsibility of the Customer. This return and refund procedure is exclusive to any exchange.

Compliance check

Before initiating the refund, we carry out a conformity check of the returned items. The products must be returned in their original and unused condition, in perfect condition, intact, complete (original packaging, accessories, etc.), clean and in a condition allowing them to be marketed. We reserve the right not to accept any return of a product showing signs of wear, or having been used or modified from its original condition in any way.